QUESTIONS, ANSWERED
Before you begin.
Your set, your delivery, and your 90-day trial. Here are the details.
What is included in each set?
The Essential: one Allevia Lift device.
The Complete Ritual: one Allevia Lift, one bottle of massage oil, a complimentary digital guide, and help from the Allevia team.
The Duo: two Allevia Lift devices, one bottle of massage oil, and a complimentary digital guide.
The product page and your confirmation show the exact offer purchased. Included support is customer assistance, not medical consultation.
How does the 90-day trial work?
Contact us within 90 calendar days after delivery if your set is not right for you. No product return is required. You do not pay return shipping or a restocking fee. Read the Refund Policy.
Where do you ship, and how long does it take?
This store delivers to eligible US addresses only. Your available shipping service, any charge, and delivery estimate are shown at checkout. Orders are fulfilled from China. Shipping details.
How can I track my order?
Use the link in your shipping email or open our tracking page. Tracking is powered by Track123.
Which payment methods can I use?
Choose from the methods displayed at checkout for your order and device. Prices are in USD. Applicable taxes and any shipping charge are shown before payment. Wallets or payment plans depend on availability and eligibility.
How do I use and clean Allevia Lift?
Follow the manual supplied with your exact model. Begin with light pressure and a comfortable setting. Turn the device off and disconnect it before wiping with a lightly damp cloth. Do not immerse it or use it while charging. Read the care guide.
Is it suitable if I have a medical condition?
Ask a qualified healthcare professional about suitability before using it if you have a medical condition, are pregnant, have a history of blood clots, an implanted device, or an injury. Follow the supplied warnings and stop if use causes discomfort. Customer experiences do not establish a treatment for a condition.
Where is Allevia based?
Allevia is operated by KYRION SAS, a French company registered in Paris. Allevia Lift is manufactured in China. The brand name does not mean the device is made in France.
What if an item is faulty or my guide is missing?
Contact us with your order number so we can help with a fault, incorrect item, or digital access problem. Our supplier's support window does not replace your rights or our customer promise. Contact the Allevia team.