Shipping policy

Last updated: October 29, 2026

Where we ship

This store accepts orders for delivery to eligible US addresses only. Availability, shipping services, any shipping charge, and the delivery estimate for your address are shown at checkout before you pay. If your address is not supported at checkout, please contact us before ordering.

Alaska, Hawaii, US territories, PO boxes, and APO/FPO/DPO addresses are not automatically covered by our standard US service. Please check availability at checkout or email us before ordering. We do not add a remote-area surcharge after purchase without your agreement; if an accepted order cannot be delivered on the agreed terms, we will offer an appropriate alternative or cancellation and refund.

Processing and delivery

Orders are fulfilled from China through our logistics partner. Allevia is operated by a French company; our registered office in Paris is not a shipping warehouse.

Please use the delivery estimate displayed for your selected shipping service at checkout. Processing is the time needed to prepare an order; transit begins after dispatch. We do not describe a service as express unless it is offered as such for your destination.

We email you when your order is dispatched and tracking is available. Creating a tracking number does not necessarily mean the carrier has received the parcel.

Shipping charges, duties, and taxes

Any shipping charge is displayed before payment. Free shipping applies when it is included in your offer and shown at checkout. US shipments are arranged on a duties-paid basis: import duties and customs clearance are included in the agreed price. Any applicable sales tax is shown at checkout.

If a carrier requests an additional import payment, contact us before paying so we can check and resolve the request.

Tracking and delivery problems

Use the tracking link in your shipping email or our Track your order page. A pause between scans can occur during international transport or transfer to a local carrier. If your parcel is late, appears damaged, or is marked delivered but cannot be found, email us with your order number. We will investigate with the logistics provider and arrange a remedy appropriate to the circumstances and your rights.

If we cannot ship on time

If we cannot dispatch within the shipping time promised for your order, we will notify you and offer the choice to agree to a revised dispatch date or cancel for a full refund. We will not treat tracking-label creation as proof of dispatch. When an unshipped order is cancelled under these rules, we issue the required refund within seven working days.

Address changes

Check your address carefully before payment. Contact us immediately if a correction is needed. Changes cannot be guaranteed once processing or dispatch has begun. We will explain any available options before you agree to additional costs.

Contact

Email contact@alleviaparis.com with your order number and the email used at checkout.